Store Policy

Payment Methods
•Visa, Mastercard, Discover, American Express, Cash app, Apple Pay debit card and Google Pay

Shipping Information To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.

Shipping fees
Shipping fees are non-refundable. If you refuse any shipments from gracefulglow.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Return policy: have 15days from the date of delivery to return your item. We do not provide cash refunds. We will accept exchanges within 15days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. 

Exchange: We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our return policy